Optimizing an onboarding process, using Service Design. 

This is the result of a 4-week project in collaboration with Actory.

The aim of this project has been to investigate how onboarding of students to the programmes and events offered by Actory can be improved using service design methods and tools.

The aim was also to suggest new touchpoints for a more thorough offline presence.

My role: 
Service Designer

Methods used: User Research, Data Analysis, Persona, Touchpoint Mapping, User Journey Mapping