Service Design consultant, freelance
Purpose:
Explore the possibilities of using service design to improve the onboarding process of students, to the programs provided by Actory.
My role:
I’m in charge of gathering and processing user insights and developing the final service solution proposal.
Outcome:
A proposal of how to create an improved onboarding process. This was visualised as a User Journey.
Service Designer
Collaboration done in relation to Masters Thesis project at Aalborg University, Copenhagen.
Purpose: Explore the possibilities of using service design to improve the onboarding process of students, to a startup program provided by the incubator.
My role: I did everything from gathering and processing user insights to developing the final service solution.
Outcome:
An optimized user journey of the students, when onboarding the startup program. Parts of this was used by the incubator afterwards.
UX Researcher
Internship done in relation to the Masters study, Service Systems Design.
Purpose:
Gain insights upon when the need of interns occurs in startup companies and then how these interns are on-boarded into those companies.
My role:
Throughout this internship I did qualitative research, in of terms interviews, using the Jobs To Be Done approach.
Outcome:
Visualization of the decision-making process that precedes when startup companies decides to hire interns, this was done using the Job Maps tool.
Customer Insight Specialist
Freelance position, remote.
Purpose:
Enhance the user experience of websites and apps of various clients.
My role:
I analyzed usability test scenarios recorded on video.
Outcome:
A report from each usability test of the most important insights of the client. The reports were made based upon a template that was provided by User Tribe.
UX Consultant
Trainee position
Purpose:
Further development of some given projects that were at idea stage, as well as improving the user experience of selected customers' websites.
My role:
Created simple wireframes for the projects mentioned above. Furthermore I also did cognitive walkthroughs of some client websites, the aim of this was to improve the the user experience of these.
Outcome:
Parts of the work was used by some of the clients afterwards.
Figma
Have used this tool for wireframes, user flows and clickable prototypes.
Sketch
Have used this tool mainly for designing wireframes
Invision
Have done some clickable prototypes with this tool in relation to a few projects during my masters study.
Photoshop
Have used this tool on a somewhat regular basis for various projects throughout the years.
Illustrator
This program I have used on a somewhat regular basis for various graphical elements throughout the years.
1. Service Systems Design, MSc. 2017-2020
Aalborg University, Copenhagen
2. Digital Concept Development, PBA. 2014-2016
Copenhagen School of Technology and Design (KEA)
3. Multimediadesign and Communication. 2012-2014
Copenhagen School of Technology and Design (KEA)
4. Craftmanship Industry 2004-2012
5. The Danish Film Industry 2000-2004